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help desk technicianAlternative IT Solutions is your one-stop-shop for all of your IT support needs.

Properly-functioning information technology is essential to the success of every business. When that IT isn’t working as it should, it can create a number of issues for your employees, and ultimately your business’ ability to complete projects, create revenue, and sustain efficient operations. Our knowledgeable and proficient technicians know that you need your IT up and running properly if you want to meet your expectations.

That’s why we offer our comprehensive help desk service. If your IT is on the fritz, call one of our certified technicians 24 hours a day, seven days a week, 365 days a year, and we will help your staff resolve their most annoying IT issues.

Simply Pick Up the Phone for Real-Time Expertise

As London and Home Counties small and medium-sized businesses have begun to implement some of today’s most powerful technology solutions to mitigate many of their company’s most pressing operational problems, they often demand that their IT staff have the availability to fix any problem that arises to avoid the costly downtime that can really sink the profitability of an organization.

Whether they are made up of in-house technicians, or the trustworthy technicians from Alternative IT Solutions, you can now provide your end users with 24/7/365 technical support for all of their hardware and software issues.

Mitigate Risk With Remote Support

When technology doesn’t work as intended, it can be both a drain on productivity and employee morale. With our 24/7/365 Help Desk, employees always have a number to call that will quickly put them in touch with the IT support they need to solve their technology woes.

In calling our comprehensive help desk for a resolution to your IT issues, our technicians will use our state-of-the-art remote monitoring and maintenance solution to securely gain remote access to the system in question. Our technicians are versed in ITIL best practices and can provide your organization the support that you need to keep your core technology functioning properly.

Our help desk solution provides the following features:

  • 24/7/365 support from certified friendly and knowledgeable technicians
  • Fast and reliable call resolution
  • Remote access and support
  • Access to tiered support
  • HIPAA and SSAE16 SOC2 compliant
  • Indexed logs for critical IT services
  • Technicians versed in ITIL best practices
  • Support for Microsoft, Apple, and Linux

If you are searching for a solution to support your company’s crucial end-point technology, look no further than Alternative IT Solutions. If you would like more information about our 24/7 Help Desk and our other productivity-building managed IT services, contact us today at (0)20 8498 4300.


Managed IT Questions?

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      Latest News & Events

      Alternative IT Solutions is proud to announce the launch of our new website at https://www.alternative-IT.co.uk. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our ser...

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      Learn more about what Alternative IT Solutions can do for your business.

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      (0)20 8498 4300

      Avocet House, Trinity Park, Trinity Way
      London, England E4 8TD